Care to Share
York Hospital wants to hear your story... in your words!
We invite you to call our “Care to Share” telephone line at any time to share your patient story experience. Good or bad, complaint or compliment, we invite you to tell us in your own voice about your experience at any York Hospital service or community site. Our ultimate goal is to provide exceptional experiences for patients and their families. It’s important for us to know how we are doing!
How does it work?
It’s simple. Dial the toll-free, 24-hour phone line at 1-866-851-7479 and leave your message when prompted.
Who will listen?
Your message will be listened to by the hospital’s Leadership team and staff from the area in which you received services.
Will the message be anonymous?
This service is as anonymous as you would like it to be. If you wish to leave your name, you may do so, but it is not required. Your message will be recorded and saved in our Administration office for internal use.
Is there an option to re-record?
Yes! If you are unhappy with your message, feel as though you missed something, or your story wasn’t quite the way you wanted, no problem! You’ll have the opportunity to listen and re-record until it’s exactly what you’d like for others to hear.
Will my story get cut off?
We love it when you have a lot to say, that’s why our system’s time limit is set at fifteen minutes. Feel free to be as brief or as detailed as you please!
So, the next time you have an experience at a York Hospital facility - be it as a patient, visitor, or family member, give us a call to share your experience with us! We’d love to hear from you!
If you have any questions about Care to Share, please feel free to contact the Friendraising Office at 207-351-2385 or email us at fr@yorkhospital.com.